Shipping & Returns

Shipping Policy

When your order is dispatched, our Customer Service will email you the tracking number, and you can track your order by EMS or DHL website. If you want to wholesale, please contact our customer service team, they will meet your need. Please make sure you are at home when a parcel reaches your home. Or your order will send back to your local post office, then please feel free to contact your local post office to get the parcel.


Return Policy

At our shop, your complete satisfaction is our top priority, we offer the return and exchange instruction. Before you wish to return goods, please contact us via email to discuss the problem you are having first. Below are the details of return policy of our online store.
If for any reason you were not satisfied with an item, you can return it and claim for a refund. Please return to us within 7 days (from the date of receipt). Non-faulty items must be returned in their original, undamaged packaging and must be in an unused condition. All returned items are subject to a 35% cancellation fee (the shipping fee and bank commission). We are not responsible for the return shipping fee. Hope you can understand.


Exchange Policy

If the products you get do not fit you perfectly, or you do not like the style after you get it, and ask for exchange, please make sure all return items that must maintain its original state don't wear, adaptation or wash, and all tags attached. And you should pay for the returning shipping fee. After we get the parcel, we will prepare for the delivery and re-send new products in 24-48 hours. Then we will email the tracking numbers for you to check after we re-send it.


Order Cancellation

If you want to cancel order, please inform us through e-mail immediately, but according to our Tory Burch policies you have to pay 5% cancellation fee for bank refunding handing fee. However, if the order is shipped, we cannot cancel the order for you. Hope your understand. If we have sent the order, we can not accept cancellation. And you still want to cancel, you need to pay our lose. So please do not hesitate to contact our customer service if you have any idea about the order, they will deal with your questions patiently, and do their best to satisfy your demand. Thanks!

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